At Avantikam, we take great care in inspecting and packing your order. To ensure transparency, please read our updated policy below. Please note that we do not offer returns. All sales are final. Exchanges or compensation are only provided for damaged or incorrect items, subject to the conditions outlined here.

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1. Our Policy: No Returns, Exchanges for Dam-aged/Incorrect Items Only

• All Sales Are Final: Avantikam does not accept returns. We encourage you to review your order carefully before completing your purchase.

• Exception Window: Claims for damaged items or incorrect products will only be accepted if reported within 3 days of your order's delivery.

• Resolution: For approved claims, we offer a direct exchange for the same product (subject to availability) or an Avantikam Gift Card of equivalent value. Cash refunds will not be provided under any circumstances.

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2. Mandatory Proof for All Claims

To process a claim for a damaged or incorrect item, you must provide the following proof. Claims submitted without this proof will be rejected.

• Mandatory Unboxing Video: A continuous, unedited unboxing video is required.

  • The video must begin before you open the sealed, tamper-proof outer shipping bag/box.

  • Continue recording as you open the package and reveal the contents. The item(s) and any damage or discrepancies must be clearly visible in the video.

  • This video is the only acceptable proof for us to verify your claim.

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3. Claim & Resolution Process

1. Visit our Returns Portal: Go to www.avantikam.com/return-portal.

2. Complete the Claim Form:

   • Enter your Order Number and the Email ID or Mobile Number used for the order.

   • Select the reason for your claim (Damaged Item or Incorrect Item).

   • Upload the mandatory unedited unboxing video.

3. Claim Review: Our team will review your submission.

   • If your claim meets our criteria and the video proof is valid, it will be accepted within approximately 48 working hours.

   • If the proof is insufficient or the claim does not meet our policy, you will be notified of the rejection.

4. Item Return to Warehouse: Once a claim is approved, we will arrange for a reverse pickup. It typically takes 7-10 working days for the item to reach our warehouse. The item must be returned in its original packaging with all tags, labels, and the invoice.

5. Quality Check: Upon receipt, our quality team will inspect the item to verify the claim. If the item shows signs of use or if the damage was caused by the customer, the claim will be voided. The product will be shipped back to you at your expense.

6. Resolution Issued: Once the item passes the quality check, your resolution will be processed within 48 working hours:

   • Exchange: If a replacement for the same product is available, we will ship it to you.

   • Avantikam Gift Card: If the product is out of stock, an Avantikam Gift Card of the same value as the item will be issued to your registered email address.

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4. Non-Eligible Items

The following are strictly not eligible for any form of exchange or gift card compensation:

• Items where a claim is filed after 3 days of delivery.

• Items without the mandatory unboxing video proof.

• Items marked as "Sale" or purchased during a promotional period.

• Gift wrapping services.

• Orders paid for with an Avantikam Gift Card.

• The purchase of Avantikam Gift Cards themselves.

• Issues related to product sizing.

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5. Sizing Information

All our products come in one standard size, which is specified in the product descriptions on our website. As all sales are final, please review these details carefully before purchasing. Sizing issues are not considered a defect and are not eligible for exchange or a gift card.

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6. Avantikam Gift Cards

• Issuance: Gift cards are issued as a form of compensation for approved claims when an exchange is not possible.

• Validity: Avantikam Gift Cards are valid for 30 days from the date of issuance.

• Non-Reimbursable: Expired Gift Cards cannot be used or reimbursed.

• How to Use: Apply your unique gift card code on the checkout page to deduct the amount from your total.

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7. Shipping for Approved Claims

• Reverse Pick-up: We will arrange a reverse pick-up from the original delivery address for all approved claims.

• Customer Self-Ship: If reverse pick-up is unavailable for your pin code, you will be required to ship the item back to us via a local courier. Avantikam will not reimburse these shipping charges.

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8. Contact Us for Claim/Gift Card Queries

For any issues related to a damaged item claim or using your Avantikam Gift Card, please contact our customer service team:

• WhatsApp: 7020427366

• Operating Hours: 10 AM to 6 PM, Monday to Friday

• Email: connect@avantikam.com